Terms & Conditions

Gloria Homes provides private-pay respite care services in Louisville, Kentucky. Part A of these Terms forms an agreement between you (the family member, guardian, or responsible party using this website, referred to as “you”) and Gloria Homes (“we,” “us,” or “our”) about your use of this website and the request process. By accessing this website or submitting a request, you acknowledge Part A.

Our services are private-pay only. Fees for stays and services are the responsibility of the family or responsible party and are not billed to any government program or insurance. Rates and payment terms live in Part B and apply only once Part B is separately accepted.

You must be at least 18 years old and legally authorized to act on behalf of the prospective guest (for example, as a parent, legal guardian, power of attorney, or other responsible party) to submit a request or later enter into a service agreement with us. By sending a request you confirm that you have this authority.

To send a stay request, we ask you to acknowledge Part A and the Privacy Policy. We record that acknowledgment, the date and time, the version acknowledged, and the associated request reference. That record is an acknowledgment of these website and request terms — it is not acceptance of the respite service agreement in Part B, and it creates no financial obligation.

Submitting a “Request a Stay” does not guarantee admission, reserve a room, create a confirmed reservation, or obligate you to pay anything. A request begins a conversation. All requests are subject to review, a care consultation, availability, and our determination that we can safely meet the prospective guest’s needs. No payment is requested or accepted at the request stage.

A reservation is only confirmed when we have (a) completed our review and care consultation, (b) assigned an available room, (c) received your separate acceptance of the Respite Service Agreement terms in Part B along with the admissions packet, (d) received any required deposit, and (e) communicated confirmation to you. Approval to proceed is not the same as a confirmed reservation. We may decline any request at our discretion, including where a guest’s needs exceed what our respite setting can safely support.

We handle the information you provide in accordance with our Privacy Policy, which explains what we collect, how we use it, and how we protect it. We ask only for what we need to respond to your request. By using this website you acknowledge the Privacy Policy.

You agree to use this website only for lawful purposes and not to: attempt to gain unauthorized access to any part of the site or its systems; interfere with or disrupt the site; submit false, misleading, or fraudulent information; upload malicious code; scrape or harvest data; or use the site in any way that infringes the rights of others or violates applicable law.

The content on this website, including text, graphics, logos, the Gloria Homes name, and design, is owned by or licensed to Gloria Homes and is protected by intellectual-property laws. You may not copy, reproduce, or reuse it without our prior written permission, except for your own personal, non-commercial use of the request and reservation service.

By using this website you consent to receive communications from us electronically (for example, by email) and agree that your electronic acknowledgments, checkboxes, and submissions have the same legal effect as a handwritten signature. We keep a record of these acknowledgments — and, separately, of any later acceptance of Part B — as described in these Terms.

This website is provided on an “as is” and “as available” basis. While we work to keep information accurate and the site available, we do not warrant that it will be error-free or uninterrupted. To the fullest extent permitted by law, Gloria Homes is not liable for indirect, incidental, or consequential damages arising from your use of the website. Nothing in these Terms limits any liability that cannot be limited under applicable law.

We may update these Terms from time to time. When we do, we will revise the version number and the “Last updated” date above. Changes to Part A take effect when posted, and your continued use of the website after that constitutes acknowledgment of the updated Part A. Changes to Part B do not alter the terms already accepted for a stay that has been confirmed — the version you accepted at that time is the version that governs that stay.

These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to its conflict-of-law rules. You agree that any dispute arising from these Terms or your use of the website will be resolved in the state or federal courts located in Kentucky. We encourage you to contact us first so we can try to resolve any concern directly.

Part B takes effect for a particular stay only upon your separate, affirmative acceptance recorded at one of the following points: completion of the admissions packet, confirmation of the reservation, or payment of a deposit or balance. At that moment we record the date and time, the version of these Terms and of the payment policy in effect, the person accepting, the amount presented, the reservation reference, and (once online payments are activated) the payment result.

Until that separate acceptance occurs, you owe us nothing and may stop the process at any time. If the admissions packet and Part B ever conflict for a specific stay, the admissions packet for that stay controls.

Rates are quoted based on the stay type, dates, and level of support required, and are confirmed with you in writing during the consultation. A deposit is required to hold a confirmed reservation. The deposit amount is calculated under the deposit rule in effect when you are quoted, and the remaining balance is due as disclosed to you at that time (typically before or at the start of the stay).

Longer stays may be quoted at an extended-stay or weekly rate. Whatever rate applies to your stay is shown to you before you accept, and the amount you accept is the amount recorded.

Extensions of a stay are subject to availability and must be arranged and approved in advance. Additional charges apply to extensions and are billed at the applicable extension rate.

A late-pickup fee may apply when a guest is not picked up at the agreed departure time, after any grace period we allow. Repeated or extended late pickups may be treated as an unapproved extension and billed accordingly.

Cancellation terms, including any non-refundable portion of a deposit and the timeframes for a refund or account credit, are disclosed to you in writing at the time of booking and are part of what you accept under Part B. Refunds and credits, where applicable, are processed according to those disclosed terms.

A no-show (failing to arrive for a confirmed stay without prior notice) may result in forfeiture of the deposit and charges for the reserved dates. If Gloria Homes cancels a confirmed stay, you receive a full refund. We encourage families to contact us as early as possible if plans change so we can offer flexibility where we reasonably can.

Online payments are not yet activated on this website. Until they are, deposits and balances are arranged directly with us. When online payments are enabled, you may be able to pay by card or bank transfer (ACH), and potentially through an installment provider such as Klarna if that option is approved and offered. Payment card and bank information is processed by our third-party payment processor; we do not store full card numbers on our systems.

When you make a payment you authorize the charge for the amount presented, agree to the payment policy shown at that time, and accept the Part B terms as of that date. Additional processor or installment-provider terms may also apply. We record the amount, the policy version, the timestamp, the reservation reference, and the payment result for every payment.

Guests and visitors are expected to follow the Gloria Homes house rules and guest expectations provided in the admissions packet, which are designed to keep every guest safe and comfortable. We may end a stay early, in our reasonable judgment, when it is necessary for the safety or wellbeing of the guest, other guests, or staff — for example, in the event of a medical situation that exceeds our respite setting, behavior that poses a risk of harm, or a material misrepresentation of the guest’s needs.

If a stay ends early, we will arrange a safe handoff to you or an authorized person and will address any applicable charges or credits in accordance with Part B and the admissions packet.

You are responsible for providing complete, accurate, and current information about the guest, including care needs, mobility, dietary needs, and relevant history, and for updating us promptly if anything changes. Our ability to accept a request and care for a guest safely depends on the accuracy of this information.

Once a stay is confirmed under Part B, you are responsible for the fees associated with that stay and for ensuring the guest is picked up at the agreed time by an authorized person.

Detailed medical, medication, and emergency-care authorizations are handled through the separate admissions packet completed during the consultation — not through this website. This website and these Terms do not collect or grant medical or medication consent.

In a medical emergency, our staff will act reasonably to seek appropriate emergency care and will contact the emergency contacts you have designated in the admissions packet. You are responsible for keeping emergency-contact and medical information current.

A guest will be released only to you or to a person you have authorized in writing through the admissions packet. We may request identification before releasing a guest. If the designated person is unavailable or cannot be verified, we will keep the guest safe and contact you before making any release.

Questions about Part A, Part B, or how acceptance works? Please reach out — we would rather explain something twice than have a family sign anything they do not fully understand.

Gloria Homes — Louisville, Kentucky
Phone: (502) 302-0219
Email: [email protected]